Refund & Return Policy

Last Updated: June 28, 2026

At Quinta Ranch Western Wear, we want you to shop with confidence. If you're not completely satisfied with your purchase, we're here to help with a simple and hassle-free return process.

30-Day Return Policy

You may request a return within 30 days from the date your order is delivered.

To be eligible for a return, your item must:

  • Be unused and unworn
  • Be in its original condition
  • Include all original tags, accessories, and packaging
  • Be accompanied by proof of purchase

Items that do not meet these conditions may not be eligible for a refund.

Return Shipping Costs

Defective, Damaged, or Incorrect Items

If you receive an item that is:

  • Damaged during shipping
  • Defective
  • Incorrect

We will provide a replacement or full refund at no cost to you.

To help us resolve your claim quickly, please contact us with photos of the item and packaging.

Change of Mind

If you wish to return an item because:

  • You changed your mind
  • You ordered the wrong item
  • The item no longer meets your preference

You will be responsible for the return shipping costs.

Original shipping charges (if applicable) are non-refundable.

Restocking Fee

We do not charge any restocking fees for eligible returns.

How to Start a Return

Step 1

Contact our customer support team before returning your item.

Email: support@quintaranchwesternwears.com

Please include:

  • Your order number
  • Your full name
  • The reason for the return
  • Photos (if the item is damaged or incorrect)

Step 2

Wait for return authorization and return instructions from our support team.

Please do not send items back without prior approval.

Step 3

Carefully package your item using the original packaging and include all accessories, manuals, tags, and documentation.

Ship the package to the return address provided in your return authorization email.

Refunds

Once we receive your returned item, it will be inspected.

If your return is approved:

  • Your refund will be issued to your original payment method.
  • Most refunds are processed within 7 business days after approval.
  • Depending on your financial institution, it may take additional time for the funds to appear in your account.

Exchanges

If you would like to exchange an item for another size, color, or eligible product, please contact our customer support team.

We will gladly assist you with the exchange process, subject to product availability.

Non-Returnable Items

The following items may not be eligible for return unless they arrive damaged or defective:

  • Items marked as Final Sale
  • Gift cards
  • Personalized or customized products
  • Products that have been worn, washed, altered, or damaged after delivery
  • Items returned without original packaging or tags

Any non-returnable items will be clearly identified on the product page.

Canceling an Order

Orders may only be canceled before they have been processed for shipment.

If your order has already been shipped, you may request a return after receiving your package in accordance with this policy.

Contact Information

Quinta Ranch Western Wear

Website
quintaranchwesternwears.com

Email
support@quintaranchwesternwears.com

Phone
(469) 968-5007

Business Address
701 S Stemmons Fwy, Suite 112
Lewisville, TX 75067
United States

Customer Service Hours

Monday – Friday
9:00 AM – 6:00 PM (EST)

We aim to respond to all customer inquiries within 24–48 business hours.

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